After Sales Support Specialist İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Founded in 1992, Zoomlion Heavy Industry Science & Technology Co., Ltd. is mainly engaged in developing and manufacturing major high-tech equipment in the areas of the engineering industry and agricultural industry. With more than 20 years of innovation and development, the company is now a global enterprise possessing 10 major categories and 56 product lines, as well as nearly 600 leading products with manufacturing bases around the world, among which there are 14 large industrial and technological parks in China.

At Zoomlion, we aim to help improve the lives of people around the world -- and that includes our team members. We want you to build a long-term career, not simply find a job. By joining Zoomlion, you become a part of some of the most famous brands in the manufacturing industry. You also gain access to global career opportunities. Whether experienced specialists or young professionals, we are always pleased to welcome qualified and committed employees where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, inspiring innovation and bringing the best solutions to our customers.

We are in search of an After Sales Support Specialist to work at our Istanbul Office.

What do we expect from you?

• Participate in all projects' activities from basic to more sophisticated ones,
• Respond to client inquiries and to refer for quotations (price inquiries),
• Preparing quotation as per client RFQ's,
• Respond to client clarifications and complaints,
• Accurately collect and organize information and data from project management systems and other sources to assimilate into company reports,
• Prepare non-technical correspondence (letters, meeting notes, and proposals) and review outgoing materials for suitability with the Company’s standard operating procedures, practices, and formats,
• Responsible for project file archiving and storage,
• Working collaboratively and cross-functionally to obtain information and/or solve problems in support of the team’s goals,
• Facilitate sample submittals with product technical data description as required by the client and stakeholders,
• Provide general administrative support to Sales & Marketing team,

The person we are looking for has;

• A Bachelor’s degree in business administration and/or related departments from a reputable university,
• A minimum of 2 years of experience and good knowledge in business management and administration,
• Proficient knowledge in MS Office programs (Word, Excel, PowerPoint)
• Advanced level of English in comprehending, writing, and speaking is Mandatory (knowledge in the Chinese language will be preferred),
• Having a Class B driver's license and be an active driver,
• Capacity to work in a global environment,
• Baring no restrictions for traveling locally and internationally,
• Experience in engaging with customers in a dynamic environment,
• Strong verbal/written and presentation skills and excellent communication skills,
• Demonstrated strong problem-solving skills,
• Able to work independently and efficiently to meet deadlines
• Self-motivated, detail-oriented, and organized,
• For male candidates, the military service should be completed and/or postponed for a minimum of 2 years.

Core Competencies

• Customer Focused
• Time Management
• Reporting Skills
• Manages complexity
• Reporting Skills
• Conflict Management
• Self-development
• Action and Solution Oriented
• Decision Quality
• Ethics & Values
• Integrity & Trust

Industry: Heavy Equipment Machinery
Employment Type: Full-time
Job Functions: Business Management/After Sales Support
Location: Istanbul