Aftercare Specialist İş İlanı

GENEL NİTELİKLER

ABOUT THE ROLE

We are looking for ambitious English speaking “Aftercare Specialists” who will be working in the after care department for English speaking patients that would like to have their treatments with a Clinic Center in Turkey, Hungary or Prague. As being one of the biggest medical tourism companies in Turkey, Clinic Center is going to enter new markets such as Czech Republic, Poland and Hungary with our new colleagues. The candidate will deal with international patients in all the phases of their post treatment process.

Key Responsibilities

• Coordination with international patients

• Managing referral program with UK office

• Following healing process of the patients over email and phone

• Cooperation with hospitals and doctors

• Managing the bookings of patients in aftercare clinics in the UK

• Pass the required information clearly to the patients about their treatments

• Informing patients regarding referral program

• Arrange consultation appointments with doctors

• Daily / weekly / monthly reporting

• Other tasks given by management

About You

• University graduate

• Advanced level of English

• German as a second language is a plus

• Proficiency in MS Office applications

• Advanced problem solving skills

• Good communication skills

• Good listener and explains clearly with confidence and friendliness

• Able to communicate and convince easily over the phone and online

• Persistent, passionate, enthusiastic and customer service driven

• Have great attention to detail