Application Operation Specialist / Istanbul İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!
WHO ARE WE?
We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.
WHY ETIYA?
Continuous Improvement
We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.
Innovative Approach
We offer an innovative work environment by continuous investment in research and development.
Friendly Atmosphere
We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.
QUALIFICATIONS WE ARE LOOKING FOR
- BS or MS in Computer, Electrical and Electronics Engineering or Industrial Engineering
- Minimum 1-2 years of experience and knowledge of application operation
- Knowledge on PostgreSQL, Oracle, Unix operating system
- Java, SQL, Postman, SoapUI, XML and WSDL knowledge and experience
- Knowledge of change management principles, methodologies and tools is plus
- Familiarity with project management approaches, tools and phases of the project lifecycle
- ITIL Process Knowledge and certification is plus
- UAT experience is plus
- Knowledge in technical documentation process
- Good command of written and spoken English
JOB DESCRIPTION
The successful new joiner will be a member of a team, which enables him/her to improve his/her technical and personal competencies.
He/she will be responsible for:
- Deliver L1 and/or L2 application operation in line with SLA/KPI
- Establish operating procedures where necessary
- Managing customer interactions effectively with personal and technical manner
- Analyzing data structures and developing scripts for data manipulation in systems
- Deep down investigation, identifying the root causes of problems and resolving effectively
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
- Track and report issues
