Arpanu Travel Patient Care Supervisor - Italian - English İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Responsibilities

The Patient Communication Center , Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.)

Qualifications

Required:

• Demonstrates professional and positive interpersonal relationships with physicians, patients, clients, students, team members and all others as evidenced by:
• Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.
• Demonstrates a positive attitude and approaches work in a spirit of teamwork.
• Extending courtesy/sensitivity in all contacts both on the phone and in person.
• Managing interpersonal concerns through a chain of command and in a discreet manner.
• Taking responsibility for personal growth and improvement
• Accepting constructive feedback and making appropriate changes.
• Serving as a resource for co-workers in problem identification and resolution.
• Attending scheduled meetings
• Assisting with orientation and training of other personnel.
• Proven experience in process improvement, change management and overall operational excellence
• Must be able to multi-task, be detail-oriented and possess strong project management/ organizational skills
• Presentation/Communication Skills
• Excellent interpersonal and written communication skills
• Build Effective Teams
• Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
• Technical Skills/Learning
• Strong quantitative and analytical skills

Preferred:

• Bachelor’s degree or equivalent work experience (see below)
• Minimum of three years of operations experience
• Supervisory experience
• Knowledge of medical terminology,
• Ability to travel to all Patient Communication Center sites