Call Center Training Specialist German İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
CALL CENTER TRAINER
If the goal is to achieve, you are in the right place...
About CMC Turkey:
CMC Turkey, one of Turkey's largest independent outsourcing providers, was established in2000 in Istanbul. In January 2020, it became the largest member of M+ Group which is an international corporate group, operating in BPO, Technology and Consultancy. With its 8000 employees M+ Group provides services in 31 languages to 260 institutions, from 58 countries at 15 locations, in Turkey and Europe. The CMC Turkey team consists of about 6000 members.
CMC Turkey, with its CRM and AI-based Robotic Process Automation (RPA) applications developed with the latest technologies in its R&D center, offers solutions tailored to the needs of its customers along with 24/7 uninterrupted technical support. With its successful projects in customer service, customer experience, collection management, social media and back-office management, CMC Turkey continues to lead the sector with its new generation customer management and customer engagement approach.
General Qualifications:
- Advanced level of German and English
-Minimum 2 years of experience,
- Strong verbal and written communication skills,
- Excellent verbal communication skills for training delivery,
- Strong facilitation and group leadership skills,
- Able to work under pressure,
-Sustain positive and consistent communication with departments and staff
- Detail and results oriented.
- Male candidates must have completed military service.
Job Description:
-Assist in identifying and defining the training needs of the agents and implement programs to meet those needs
-Able to identify potential issues early and implement creative measures to correct
-Able to take charge and effectively lead the class,
-Deliver information to trainees; teach all process aspects and of programs,
-Act as a lead to a team of agents by mentoring and coaching to ensure departmental goals and objectives are met.
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