LenaCars brand was established in 2018 as a result of observations and researches on the second-hand car and car rental sectors all over Turkey with the aim of drawing "the safest route in automobiles" to our respected customers. The core business of LenaCars is to create the right solution for the customer’s individual or corporate car purchase, sales, short and long term rental needs. LenaCars is a registered trademark of Lena Mama Publishing Trade Inc., as a leading publsihing brand, which specialized in baby and child books. Its head office is located in Otostat, the most prestigious automobile trade center in Istanbul and Turkey.
Requirements
High School (University) diploma.
Preferably, customer service experience
Advanced level of (verbal and written) English
Excellent written and verbal communication skills
Multi-tasking and time-management skills, with the ability to prioritize tasks
Proficiency in microsoft office suite
Data entry experience
Flexible working hours
Result and detail oriented, problem solving and growth mindset
Easy adaptation to teamwork
Excellent planning and reporting competence
Analytical thinking skills.
Preferably, non-smoking.
Job Duties
Communicating with customers to answer questions about their reservations
Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and number of seatbelts
Take bookings and explain the terms of rental agreements
Complete paperwork, update computer records and take payments
Follow up customers by calling, to check their satisfaction with the service
Providing customers with directions to their destinations
Arranging for repairs to damaged vehicles or arranging for replacements