Çeviri Alanında İnsan Kaynakları Yöneticisi İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Who are we?

Aspect – a full-service translation company, providing international businesses with professional language services. The company was established in 2011; it has branches in Ukraine, Malta & Turkey. Aspect is certified according to ISO 9001:2015 standard. The company has 100+ employees (in-house & remote); we complete 1000+ projects monthly.

The Vendor Manager is responsible for building the quality and capacity of Aspect’s language services.

Duties and Responsibilities:

• Plan and implement proactive language professional recruitment campaigns;
• Build and maintain strategic partnerships with language professionals and LSPs (Language Service Providers);
• Conduct price negotiations with language professionals and LSP vendors;
• Maintain language professionals’ database ensuring that it includes accurate and complete information;
• Oversee assessment of language professionals to ensure their quality of services meets Aspect’s standards and service level agreements (SLAs);
• Develop and implement language professionals’ performance grading, monitoring and complaints management processes;
• Coordinate with Account Management team in addressing customer feedback to language professionals and LSP vendors;
• Ensure follow-up and resolution of language and service quality issues.

Employment Requirements:

• University degree in translation or related education;
• Minimum 3 years of relevant experience or a combination of training and experience working in recruitment, project management, account management;
• Experience of work in a culturally diverse environment is preferable;
• English (advanced level) is required; Russian (intermediate level) is preferable.

Competencies:

• Ability to deliver messages clearly, concisely and effectively in both written and oral communications;
• Initiative and leadership, be able to take action and proactively work toward goals;
• Expert level at planning, organizing and coordinating;
• Strong research and analytical skills, ability to search, review and analyze relevant information from various sources;
• Ability to build and maintain relationships with stakeholders or network of contacts;
• Comfortable with meeting deadlines and be driven to achieve deliverables at both individual and team levels;
• Data and records management;