- CRM Executive İş İlanı

GENEL NİTELİKLER

As a company established within the body of the Sedes Holding in 2009, Gratis is in the leading position in the personal care industry with over 600 stores throughout Turkey. Gratis has been providing service in the personal care industry for 10 years with the motto of "Güzel Bak Kendine” (Take Good Care of Yourself), and it offers more than 8 thousand products across 13 different categories ranging from make-up products to skin care and baby care products, hygiene products, and snacks as well as the products of the world's number one brands in particular.

Gratis has been ranked first among the top 100 companies with the highest number of female employees amongst Turkey's top 500 largest companies thanks to its high rate of female employees and managers, besides staff members of all Gratis stores are made up of only female employees. Gratis, a company which has been awarded many times and selected as "The Brand People Fall in Love with" and "the number one brand in the personal care industry” by consumers, raises the bar for services provided in the industry to a much higher level by its innovative and dynamic perspective, advanced technological infrastructure, and specialized merchandising approach.

The aim of Gratis, the most attractive sales channel according to customers, employees, and suppliers is to offer its customer an easily accessible, fast, and comfortable shopping place as well as providing a pleasant shopping experience with exciting new brands and products along with the essential personal care products.

GENERAL QUALIFICATIONS

• Graduated from undergraduate / graduate programs.
• Having at least 7 years of experience in this field,
• Having advanced knowledge in at least one of SAS, İBM models, R, Python programs,
• Fluent in English,
• High analytical competence,
• Result oriented and detailed,
• Strong communication skills,
• Believing in the value of winning together with the team.

JOB DESCRIPTION

• To develop, implement and follow CRM and loyalty program strategies,
• Making customer insight by analyzing the data and designing the customer journey,
• Carrying out data analytics and analysis also preparation of data for target audience,
• To design, target and manage personal CRM campaigns,
• To develop actions with other teams by making analysis on the basis of categories and products,
• Lead market researches,
• To make ad-hoc analysis,
• To evaluate customer experiences.