CRM Expert İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for an experienced Crm Expert who will work with our ambitious team.

Job Description:

· Monitoring and maintaining CRM tool

· Responsible for implementation, analyzing and testing process of CRM

· Responsible for the integration of CRM with related systems (core insurance, call center system etc.)

· Analyze complex business problems, needs and assess how CRMsystem can be implemented to solve them

· Troubleshoot user errors and other requests

· Write policies, procedures and technical documentation

· Cooperating with 3^rd parties including vendor management

Qualifications:

· B.A. or B.Sc. degree from a reputable university in management, engineering, statistics, MIS or a related field

· +2 years of Microsoft Dynamics CRM, SAP CRM,.. etc. experience preferred on telecommunications, banking, insurance or management consultancy sectors

· Good Understanding of sales business drivers, metrics and reporting

· Strong analytical and problem solving skills

· Proven ability to work in a team-environment and service internal clients, set up projects proactively

· An emphatic person having customer first mindset

· Fluent in English