Customer Communication Specialist İş İlanı

İşveren Hakkında
 İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

World of added values – DeFacto!

DeFacto offers you …

A Happiness Team which care about, solely work for your happiness… In other words +1 happiness!

A healthy life with a permanent sports trainer, fitness center and a quality life consultant… In other words +1 health!

If qualifications and basic functions we are looking for suit you, then come and Join DeFacto, come and bring +1 value to your life as well as ours and let’s Sprint to Future together!

World of added values – DeFacto!

DeFacto offers you …

A Happiness Team which care about, solely work for your happiness… In other words +1 happiness!

A healthy life with a permanent sports trainer, fitness center and a quality life consultant… In other words +1 health!

If qualifications and basic functions we are looking for suit you, then come and Join DeFacto, come and bring +1 value to your life as well as ours and let’s Sprint to Future together!


Required Qualifications:

  • Bachelor’s Degree,
  • Excellent written and verbal communication in English and Turkish,
  • Understanding of new generation technologies,
  • Minimum 2 years of experience in Digital Marketing
  • Experience using analytical tools (e.g. Google Analytics, Facebook Business Manager, CRM or Loyalty Tools)
  • Excellent usage of MS Office Tools
  • Experience within an E-Commerce or direct-to-consumer company, or an agency is a plus
  • Sales-minded, with a sound understanding of automated marketing campaigns and E-Commerce

Main Functions:

  • Utilize data-driven decision making to identify growth and upsell opportunities and improve the performance,
  • Monitor performance against business plan and develop alternative strategies when needed,
  • Set up and manage high quality acquisition programs, campaigns and activities for CRM Department,
  • Plan, implement, analyze, develop and optimize communication campaigns,
  • Provide actionable insights and recommendations on how to improve performance for these channels,
  • Implement and optimize an ongoing testing & optimization cycle in order to push volumes and improve cost per acquisition,
  • Test and analyze new customer journeys,
  • Continual improvement of systems & processes,