Customer Engagement Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Opportunity
Do you want to make global impact at a scale-up backed by the world’s #1 in container logistics?
Why Twill?
The logistics industry is ripe for digital disruption, and we are ready to shake things up. We are a vibrant, fast-moving global scale-up, with the people and product to spark profound digital transformation, quickly.
Twill is Maersk’s response to this market development – an ambitious vision of simplifying Freight Forwarding to a degree where everybody – no matter their background – can book freight forwarding services, online and with only a few clicks. Our purpose is to enable Small and Medium Size Enterprises market (SMEs) to succeed in global trade by removing key obstacles they face while moving cargo. We will achieve this by creating an excellent user experience with simplicity for the user in the core.
Our team is comprised of the best and brightest across fields, from industry experts, to experience designers, to developers. And we are united by a single mindset – one that encourages creativity, risk-taking, and a “take charge” attitude.
Do you enjoy working with a diverse group of experts, devising simple solutions to complex problems, and redefining the status quo? We do, too…come join us.
Be the acquisition expert that ensures new customers are onboarded to twill at a rapid speed. With a strong team of highly skilled digital and analytical minds behind you, you will receive qualified hot leads that need that final touch and your responsibility will be to close the deal with the customers who require a face-to-face engagement as that final push. As you have built the needed loyalty with customer, you hand them over to your capable customer success partners for further development.
We offer
At Twill, we are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics provider in a digital first way for customers around the world.
You will work with high independency, empowerment, engagement, and commercial drive. You will be valued, recognized as an individual and as part of our team.
This is a great opportunity for you to develop your own talent and sales capabilities in a global context and take your career further – and we will support you along the way.
Key responsibilities
Grow Twill customer base
• Acquire new customers using functional best practices
• Effectively present the Twill value proposition according to customer needs
• Manage objections professionally and share best practices across the team
• Collaborate with Marketing to deliver an aligned message offline and online
• Manage and log pipeline effectively in Salesforce and optimize sales capacity through effective planning
• Provide feedback on lost opportunities in Salesforce to ensure insights are shared across Marketing, Operations and Product for future optimization
• Work with the customer success partners to optimize both lead handover and quality
Grow Twill volumes
• Deliver volume growth and revenue as per targets (spend time with the most relevant customers)
• Engage customers during the first six months to establish loyalty and ensure customer retention over time through a smooth handover to the customer success partner
Grow Twill Revenue and Profits
• Sell bundles
• Continuously focus on reducing sales cycles and activities needed to close the deal to improve productivity
We are looking for
Above all, we are looking for individuals who see the positive difference Twill makes on supporting Small and Medium Size Enterprises (SMEs) to succeed in global trade.
• Growth mindset (new business)
• Selling a digital first value proposition
• Closing deals
• Digital advocate
• Resilience
• An excellent communicator who relates well to all kinds of people, has the ability to build appropriate rapport, and uses diplomacy and tact to defuse high tension situations comfortably.
• Someone with a passion for
• Innovative thinker
• Fluent in English and Turkish
