Customer Experience Agent - Ocean İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We Offer
- We offer an excellent work environment where you're valued as part of our team.
- A great culture of reward and recognition for high performing individuals who are ready to outperform others.
- Great learning and career growth opportunities being a global shipping company.
Key Responsibilities
- Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
- Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
- Actively drive awareness and utilization of Maersk self-service channels for own customers.
- Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
- Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
- Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
- Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
Who we are looking for
- Bachelor’s degree
- Minimum 1-2 years of experience in Logistics/Shipping.
- Excellent interpersonal and communication skills
- An excellent team player. Able to work under pressure.
- Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
- Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions
- Commercial drive.
- Knowledge of Microsoft Office - Word, Excel, PowerPoint.
- Fluent in Turkish & English.
