Customer Experience Analytics Senior Specialist İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

We are a Germany-based luxury consumer brand that produces customizable, high-quality jewelry for women, men and children.

As GLAMIRA, we sell customizable jewelry to more than 80 countries with our 8 country offices and 76 online stores. Taking the concepts of uniqueness, quality and trust at our center, we also add customizable textile, leather, cosmetics and home accessories products to our structure on the path we walk.

If you are aiming to develop and support us like everyone who moves with us on the path we walk by expanding our product range, by combining our professionalism in e-commerce with our vision to become the most preferred customizable jewelry manufacturer in the global market, welcome to the team!

DEPARTMENT & ROLE

We are looking for a Customer Experience Analytics Senior Specialist to work with within the Customer Experience Departmentin our Yenibosna Turkey office. If you are interested in being a part of our international luxury goods company, apply now!

So, what kind of teammate are we looking for in this position?

• If you graduated from Statistics, Math, Industrial Engineering, Computer Engineering department,

• If you have a good command of written and spoken in English,

• If you have minimum 3 years of experience in a similar role like data analytics, decision support processes, CRM, etc,

• If you have good knowledge of Statistical Techniques like correlation, regression, driver analysis, factor analysis, etc,

• If you are able to produce reports in at least one of the visualization programs such as Tableau, Power BI, QlikSense,

• If you experienced in at least one of the data mining tools and languages like SAS,R, Python, SPSS,

• If you experienced working on framing the problem, conducting research/ analysis, and driving execution through to success; as well as have the ability to multitask,

• If you know SQL well,

• If you have prior experience in e-commerce is preferred,

• If you have excellent analytical skills to work on complex businessissues with minimum supervision,

• If you are a strong team player who is also an independent thinker,

• If you have strong analytical thinking and problem-solving skills,

• If you able to make data-based decisions by putting the customer in the center,

• If you have the ability to think analytically, to analyze and make sense of data, and make suggestions with insight,

If you think you have these qualities, we want you to join us as we take one more step towards our vision every day. You may be exactly what we are looking for!

What will you do in this position?

• Contributing to the development of projects that will understand customer needs and produce solutions by developing appropriate statistical methods, and determining the KPIs of the developed projects

• Improving customer retention, customer acquisition and customer experience by analyzing and developing new models in order to determine the tendency of customers to our products and services, and the carryout segmentation works

• Supporting the Customer Experience Department in building the right customer journey to provide the best customer experience

• Analyzing and present customer experience insights from several data sources (CRM data, surveys, complaints, reviews, etc) to internal and external teams to assist with optimizations and evaluate overall company performance

• Using relevant data with an analytical approach to analyze root-causes for better customer experience performance and profitability in alignment with the business objectives

• Understanding customer journey and building A/B/n test hypotheses for improving customer experience & conversion rates

• Creating periodic and ad-hoc reports for Senior Management and provide actionable insights

• Preparing reporting dashboards, monthly and actionable insights or ad hoc reports

and of course, that you enjoy the work you do!

What do we offer you?

• The opportunity to improve yourself in the E-Commerce sector, which is growing rapidly in the world.

• Broaden your horizon with more than 30 different languages and cultures in GLAMIRA.

• Join the company activities with a young and dynamic team.

• We value talents, not titles!

• Participate in free education programs at the GLAMIRA Academy and contribute to its development.

• Depending on the position; work wherever you are happy.

• Adjust your break as you wish.

• Our dress code: whatever you want!

• Private Health Insurance

• SetCard and refectory, which will cover all delicious food expenses every month based on the location.

Integrity, Sensitivity to Laws and Rules, Competence, Reliability, Loyalty, Responsibility, Respect for Human Rights, Tolerance and Innovative Living are our corporate values ??that form the basis of GLAMIRA culture. We move forward in our way of doing business and in every area of ??our business life by reflecting these values.