Customer Experience Executive İş İlanı

İşveren Hakkında
  • İstanbul(Avr.)(Şişli)
  • Hizmet
İş İlanları

GENEL NİTELİKLER

As a well-established, innovative, and leading e-commerce company, we are proud to be Turkey’s Hepsiburada with numerous enterprises such as HepsiExpress, HepsiJet, HepsiPay, HepsiFly, HepsiGlobal, HepsiLojistik, and HepsiMat, and many more to come in the future.

Our family has pioneered e-commerce in our country since 2000 and opened up to the world with HepsiGlobal after keeping customers happy throughout Turkey.

Thanks to the achievements brought by our team every year, we have become the best in our industry, broke records, and won countless awards. In addition to the numerous prestigious awards we have received since our inception, in 2021, we are very proud of becoming the first Turkish company to be traded on the NASDAQ Stock Exchange. Since our first day in Turkey, we have added value to all our business partners and especially Women Entrepreneurs by utilizing our technological strength and continue to grow together through improvement and change. While we strive for a world where technology creates value for people, we keep our focus on employees and customers, as we know that our customer-focused approach and employees form the foundation of all our achievements. We are happy to be a part of this story with a workplace culture that promotes creating together and adding more meaning to work and our thousands of employees, each with different personalities, characteristics, and hobbies. Even through difficult times like the pandemic, we keep the team spirit alive, feel absolutely thrilled with succeeding together, and share our achievements. We also have a lot of fun doing this as we are able to do our jobs with real teamwork.If you wish to drive the industry’s future and technology, grow, develop and produce in a family that is full of opportunities, and play an active role in exciting success stories that make people cheer #iyikivarsınhepsiburada under the roof of the first and only Turkish company representing Turkey on the NASDAQ Stock Exchange, your future is here.


Responsibilities:

  • Analyze existing customer journeys using various data sources, identify correct pain points and create necessary actions for improvement,
  • Create ideal customer journeys together with relevant teams, prioritize necessary steps and translate into actionable projects,
  • Monitor related KPIs for completed and ongoing projects together with commercial teams, create action plans when necessary,
  • Execute new business initiatives and action plans,
  • Liaise with technical and commercial teams, act a single contact point for CX related projects,
  • Create and monitor weekly customer experience reports,
  • Guide team members throughout projects with analysis, findings and execution,
  • Understand, retrieve, aggregate and analyze data from different platforms using tools such as SQL, excel, Power BI, SAP BW,
  • Prepare presentations, reports and documentation when necessary.


    Qualifications:

  • Bachelor's degree in Industrial Engineering, Business Administration, or equivalent departments of universities, Master’s degree is a plus,
  • Minimum 5 years of experience in a role managing and working in projects related to both technology and business (people management experience is a plus),
  • Minimum 2 years of experience in managing end-to-end campaign processes, especially on digital channels,
  • Experience working with CRM/Marketing/User Experience departments,
  • Excellent data manipulation skills (SQL knowledge is required),
  • Excellent verbal, written and presentation skills in English,
  • Excellent knowledge of MS Office,
  • Strong interpersonal, team communication and coordination skills,
  • Exceptional creative thinking and problem solving skills,
  • Highly self-motivated, flexible and energetic,
  • Listens and understands customer needs.



    • Başvuru İçin Giriş Yapın
    İş İlanı Detayları
    • Konum
      İstanbul(Avr.)(Şişli)
    • Firma Sektörü
      Hizmet
    • Departman
      Bilgi Teknolojileri / IT
    • Çalışma Şekli
      Sürekli / Tam zamanlı
    • İlan Tarihi
      30/11/2021
    • İlan Güncelleme Tarihi
      30/11/2021
    • Başvuru Sayısı
      54
    • Görüntüleme Sayısı
      569

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