Customer Relations Specialist - Evening Shift İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

We expect the person who will take on this role to be in good communication with Kaft’s followers. You will meet their requests and needs, and handle their complaints in line with Kaft’s attitude, to create “customer satisfaction” - one of Kaft’s key strengths.

Main Responsibilities:

- Confidently answer live chat channel and reply to e-mails in English and Turkish in an effective and timely manner.

- Keep track of social media comments and offer effective and quick solutions for any request/complaint.

- Respond to customer needs promptly, professionally and in alignment with Kaft’s corporate culture.

- Creating ideas to introduce a new perspective and improve customer relations (domestic and international)

- Analyze this whole process and creating regional monthly CRM reports

What We are Looking For:

- First and foremost, this role will provide services in both Turkish and English. You must be fluent in written and spoken English. And in addition German language proficiency is a plus.

- You must have at least 2 years of experience in CRM.

- We are a brand with a calm, positive, honest character and culture dedicated to problem solving. So is our CRM team. Therefore, we expect the person who will take on this role to have the same attitude. It is not possible for us to work with people who get aggressive and end up being wrong despite being right in challenging situations. If you are unsure about this, please think twice before apply.

- You should be good at multi-tasking in a fast paced, high energy, results oriented environment.

- You must be willing to continuously improve yourself and discover new ideas and the CRM world.

- We are a team consisting of people who have been working together for a long time and we would like to welcome people who will be with us for a long time as well. So, we expect you to not consider this job as “temporary” or a “transition opportunity”.

- You must have advanced MS Office programs skills.

- The orientation process will be held in the office (at 4. Levent, day shift)

Shift hours:
Monday – Friday: 5:00 pm – 12:00 am
Saturday: 09:00 am – 18:00 pm