Customer Service Assistant Specialist-Portguese İş İlanı
İşveren Hakkında
- Kocaeli
- Liman İşletmeleri ve Hizmetleri
GENEL NİTELİKLER
We are looking for a Customer Service Assistant Specialist-Portguese for our global business partner which is operating in the Maritime Business and Administration or Logistics.
Qualifications
University degree from a reputable university,
Must be fluent in Portuguese
Excellent knowledge of MS Office (Word, Excel, Power Point etc.),
Excellent analytical skills, teamwork skills and multi-task orientation,
Ability to work in a fast paced and deadline oriented environment,
Ambitious and motivated for a career in global port operations,
Completed military service requirement (for male candidates only),
Reside in Kocaeli or Anatolian side of Istanbul is preferred,
Able to work in 3 shifts,
Job Description
Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner
Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals
Analyze customer complaints and provide appropriate corrective actions in a timely manner
Prepare documentation and reports on routine customer correspondence for future reference purpose
Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
