Customer Service Order Representative İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.

We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a "Customer Service Representative" for our customer operating in "Energy & Fuel" industry.

QUALIFICATIONS

• Bachelor's degree in related field,
• SAP knowledge is an asset,
• Min 2 years’ experience in similar positions,
• Good command of both written and spoken English,
• Ability to prioritize and meet aggressive deadlines,
• Strong multi-tasking and problem-solving abilities,
• Strong interpersonal skills,
• Excellent in using of Microsoft Excel.

JOB DESCRIPTIONS

• Reporting the invoiced orders, establishing coordination with the Field and FC&A group.
• Entering the orders received from distributors and from direct sales fully and in a timely manner into the system, following up the entered orders from the Portal.
  
• Following up the daily pending orders and flow reports, determining the primary shipment program.
  
• Ensuring that current standards are carried out in order to prepare an effective shipment program. (i.e.: palletized shipment to distributors).
  
• Ensuring that shipments are delivered fully, correctly and in a timely manner by working in coordination with other Customer Services Representatives and 3PL company.
  
• Collaborating with the Finance group and ensuring that prevailing problems of orders are solved and orders are shipped in a timely manner.
  
• Filing and archiving the customer orders.
  
• Following up and coordinating the customer risks.
  
• Monitoring the correctness of customer information.
• Monitoring the invoices received from customers, completing the transactions and preparing them for system entry.
• Reporting the KPI’s.
• Keeping track of the order products which are required urgently or which are not in stock, reporting them to planning in coordination with Customer Services Representatives, Product Demand Manager and Logistics Planning Manager.

"Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2020."

"Adecco, İşkur' un denetiminde 10.12.2020 tarihli 442 No' lu lisans sahibi özel istihdam bürosudur."