Customer Service Planning Specialist İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS

Nitto Automotive, located in Tuzla, is looking for a Customer Service & Planning Responsible to follow up customer demand for parts logistics and respond proactively on time and with right answers, prevent possible problems in order to create customer satisfaction.

· Bachelor's degree, preferably with commercial B2B experience in a similar role,

· Experience in planning with ERP systems and SAP,

· Team work orientation and skilled in working with cross-functions,

· Result and detail orientated, ability to focus and prioritize tasks,

· Analytical skills and good in finding solutions with proactive manner,

· Ability to manage time pressure, well organized and self –motivated,

· Strong written, verbal communication skills in English,

· Good command of MS Office applications,

· Salesforce knowledge is a plus,

· Good communication skills and stress resistant and customer-friendly.

JOB DESCRIPTION

· Analyze order behaviour of the customer and prepare sales figures (SAP, Intranet, Qlickview, excel, etc),

· Order entry, order follow-up and planning,

· Manage your customer portfolio proactively,

· Provide quick and correct responses to inquiries (price quotations, orders, complaints, product information, delivery times, production planning etc.)

· Gather customer stock agreements in line with guidelines set forward,

· Keep database up to date; customer files, price files, SAP, etc.

· Solve as much as possible technical or commercial questions,

· Provide the customer or prospect with the requested information,

· Together with your colleagues, you are responsible for the complete order processing for your customers