Customer Services Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
TotalEnergies is a global energy company that produces and sells oil, biofuels, natural gas, green gases, renewable energies and electricity. More than 105.000 employees work to provide energy that is more accessible, cleaner and accessible to as many people as possible. Operating over 130 countries, TotalEnergies puts all dimensions of sustainable development at the center of its projects and activities in order to contribute to the well-being of people. TotalEnergies is looking for a team member for the following position:
- Being the direct & first contact for order related issues for the customer
- Realizing periodic customer visits
- To examine existing application and processes, help developing new systems
- Regularly provide customer feedbacks (VOCs) In company’s claim/feedback management system
- Perform the necessary procedures within the company’s order management flow, targeting maximum customer satisfaction
- Follow up customer service KPIs and ensure the results are meeting company targets
- Help optimizing customer service and order management processes (including Navision portal if necessary)
- Controls and assures the conformity of customer contracts
- Follow up the realization of the contracts and make the rebate calculations for further control and analysis of sales departments
- Support after-sales customer requests within the framework of the company's customer satisfaction policy
- Respond to information requests from sales departments (stock amount, production planning, supply schedule etc.)
- Fulfill the return product notification process requirements within the framework of the company's quality management system
- Respond to customer complaints by transferring them to the right units and support for the solution actions
- Back-up other position in his/her department where necessary
Qualifications:
- University degree preferably information systems or engineering departments
- Knowledge of MS Office applications (SAP is a plus)
- Fluent English
- 3-5 years of experience
*Position will be outsourced
Benzer İş İlanları
