Digital Processes Responsible İş İlanı

GENEL NİTELİKLER

If the goal is to achieve, you are in the right place...

About CMC Turkey:

CMC Turkey, one of Turkey's largest independent outsourcing providers, was established in 2000 in Istanbul. In January 2020, it became the largest member of M+ Group which is an international corporate group, operating in BPO, Technology and Consultancy. With its 8000 employees M+ Group provides services in 31 languages to 260 institutions, from 58 countries at 15 locations, in Turkey and Europe. The CMC Turkey team consists of about 6000 members.

CMC Turkey, with its CRM and AI-based Robotic Process Automation (RPA) applications developed with the latest technologies in its R&D center, offers solutions tailored to the needs of its customers along with 24/7 uninterrupted technical support. With its successful projects in customer service, customer experience, collection management, social media and back-office management, CMC Turkey continues to lead the sector with its new generation customer management and customer engagement approach.

General Qualifications:

• University degree in Informatics , Management Information Systems, Computer, Engineering or other related departments,
• Proficient skills in MS Office,
• Advanced level of English,
• Self-motivation and high willingness to learn,
• Good communication skills, methodical working and cooperative team work,
• No military service obligation for male candidates,
• Located in İzmir or Manisa.

Job Description:

• Ticket Management System Administration,
• eAcademy administration,
• Defining and Managing Improvement needs for IVR , Web Tools, CRM, eAcademy,
• Internal Process Development,
• Reporting & Dashboard Improvements.