Director Of Operations İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

• Functions as the strategic business leader of the property's Hotel Operations; areas of responsibility include Front Office, Guest Relations, Quality, Entertainment, Kids Club and other revenue generating departments.
• In charge of monitoring and directing operational departments to meetguest satisfaction,productivity, revenue, profit, and targets.
• Makes sure evening operations run smoothly overseeing the responsibilities of the Duty Manager.
• Creates and implements methods to guarantee that satisfaction levels exceed guest experience and colleague engagement goals.
• Possesses strong working knowledge of all areas of the hotel and critical decision making skills, with a proven track record of managing, motivating, and leading a fast paced hotel team.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Stays visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Responds to and handles potential guest problems and complaints.
• Owns the recruitment process of operational teams: interview, hire, and train.
• Leads by example, sets clear expectations and addresses issues directly.
• Inspires and motivates operational leaders and colleagues to foster a guest-focused and results-oriented environment.
• Adjusts her/his schedule to be able to involve in day-to-day operations to provide support where and when needed.