E-Ticaret ve Dijital Pazarlama Yöneticisi İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Wadaaa is an international multi-vendor marketplace project that brings wholesalers, retailers, and buyers together. The project started in the USA will serve buyers and sellers all over the world. Our goal is to become a modern, rapidly growing world brand in this field.
What You'll Do
- Writing descriptive titles
- Image Sizing
- Creating Part Numbers for Products
- Creating Product Options & Variants
- Writing detailed Product Description
- Tagging Products
- Placing Products in correct Collections
- Reviewing Product listing in Collections for proper placement, image quality, product title display, and Pricing
- Help customers over multiple contact channels; including inbound chats, phone calls, and email. Following up with customers as appropriate.
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
What You'll Need:
- Fluent English, Spanish (Optional)
- US work authorization (Required),
- 2 years of customer service experience,
- Computer and data entry skills,
- Basic information about the e-commerce system (Etsy, Shopify),
- Adaptable and open to change - We often have opportunities to cross-train,
- Highly detail orientated; accuracy and organization,
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment,
- Entering products into the system, checking the entered products, supporting vendors and customers.
Employment Type
Full-time
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