Proficiency in desktop/application virtualization (preferably in VMware Horizon)
Proficiency in Web Proxy, DLP, E-Mail Security platforms
Proficiency in MS Azure
Knowledge and hands on experience of working with ITIL, Cobit, ISO27001, SOX, PCI DSS standards and Service Management best practices
Fluency in English
Proficieny in SCCM tasks
Job Description
Provides Subject Matter Expertise (SME) for the Microsoft Platforms and Systems Infrastructure, ensuring Installation, Management, Maintenance and Improvement are done properly.
Provides administration to optimize AD and MS Exchange environment, having 24,000+ Objects, ensuring proper design, version, configuration, redundancy, performance and monitoring.
Provides Full Utility of MS SCCM Capabilities for an environment of 15,000+ devices.
Ensures Service Availability & Quality by patch, component, firmware updates and/or technology replacement compliant to the vulnerabilities, hardening and technology plan.
Establishes monitoring of health status and utilization to identify improvement opportunities and maintain capacity management.
Develops and maintains custom scripts to increase system efficiency, automate manual tasks, and reduce the human intervention on any tasks.
Assists as an escalation point for lower levels in incident resolution of MS Platforms and Systems Infrastructure, leveraging pre-defined work instructions for service interruptions
Leads investigation of advanced root cause analysis techniques for problems, engaging 3rd parties where needed, follows up until fixed solution applied and reports to the management.
Defines Policies, Procedures and Instructions to ensure system availability, stability, security and integrity
Performs vendor management for all 3rd parties related to the systems he/she is responsible.
Performs POCs for new products / technologies, creates scorecards, reports to upper management and deploys according to the project management best practices
Collaborates with other teams to build, maintain, secure and resolve complex IT Systems.