Export Customer Service Senior İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Work location: Bursa
Department: Customer Service
Position: Export Customer Service Senior
QUALIFICATIONS AND JOB DESCRIPTION
Export Customer Service Job Description:
-Getting booking information from Sales and Marketing Division, booking confirmation sent forwarders/ultimate shippers by creating booking in IRIS4.
-Create e-booking within 2 working hours after receiving for standard dry and reefer cargo and 2 working days for Hazardous and awkward (OOG) Cargo.
-Checking/amending the routing in the system. Sending application for new routing if it is not available in the system.
-Daily CPFs follow up, verify amendment in existing CPFs
-Accepting FOB export bookings from overseas agencies, checking cargo readiness with the shippers/forwarders, equipment situation and nominating available loading vessel, checking CSO and related CPF for the parties. Confirming the booking to shipper/forwarder and contract controlling COSCO agency.
-Preparing booking list according to fixed format and keeping it updated, be responsible for booking information correctly and forward/inform other relating departments.
-Providing information to the shippers for any change on vessels schedule and sending vessel ats information to customers after vessels sailed.
-Handling change of destination request
-Handling Return to origin of import cargo from Turkey.
-Daily and weekly Reports.
-Any possible job assigned by department manager.
General Qualifications:
-Bachelor’s degree in a related fields.
-Resident in Istanbul.
-Fluency in spoken and written English,
-Team-oriented problem solving and project management skills,
-Good command of MS Office and Excel skills.
-Min. 2-3 year experience.
-Having excellent written and verbal communication skills, presentation skills and creativity.
-Ability to work independently and show a strong customer oriented focus.
Apply with English CV only!
