QUALIFICATIONS AND JOB DESCRIPTION
Vertiv is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. We have a customer-focused, results-driven culture where employee performance is recognized and rewarded.
Vertiv provides integrated infrastructure solutions that help ensure availability and maximize efficiency for data centers, telecom networks, and industrial facilities around the world. We use a unique combination of industry expertise, technology, and global resources to make the future of our customers’ business possible.
We are currently looking for a new team member who will work as FIELD SERVICE ENGINEER with the following qualifications:
- Graduate of Electrical and Electronics Engineering of Universities,
- Experienced in UPS service and knowledge on power electronics,
- Strong knowledge of installation, maintenance and troubleshooting,
- Use measuring and mounting tools,
- Read and analyze electrical and pcb circuit diagrams,
- Technical orientation,
- Good knowledge of English and Turkish,
- Service logic and customer-oriented,
- Good communication skills,
- Flexibility and self learning,
- Be a good team player,
- Organizational skills, management skills,
- High standard of professional presence and ethics,
- Willingness to travel as required,
- Have knowledge microsoft office programs,
- Will be able to keep up with the busy work tempo,
- Comply with flexible working hours,
- Having a valid driving license & no obstacle for traveling,
JOB DESCRIPTION
- Complete on-site diagnostics and service calls,
- Performing preventative maintenance Installation, maintenance and troubleshooting of domestic and international UPSs,
- Understanding the needs of customers and defining overall technical and business solutions,
- Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction,
- Giving emergency assistance,
- Providing technical support for product,
- Generate problem and resolution reports,
- Providing technical support to customers,
- Checking, auditing, correcting and informing the customer relations,
- Providing off-duty telephone and technical support to customers who will be served 7x24,
- Implementation of the work in accordance with occupational health and safety rules and regulations,
- Completing the work in a timely and complete manner to ensure customer satisfaction,
- Compliance with updated service instructions.
