Field Service Technician İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Position description

· To provide support to field service.

· To become involved in more complex breakdowns and offer support to effect safe, fast and lasting solutions.

· To liaise with Customers on a technical level. Support if needed at the office help-desk and on installations. Close cooperation with other technicians.

Main Responsibilities

Respond to service requests:

· Provide a high quality level of customer service in accordance with established policy.

· To communicate effectively with Customers.

· Direct the first call for service to the helpdesk at the office.

· Accurately report on a visit-by-visit basis via appropriate documentation.

· To become involved and offer assistance at problematic repairs.

· To take part in Customer meetings as and when required.

Problem Resolution:

· Manage the resolution of all escalated issues in an efficient and timely manner to support customer satisfaction.

· Rectify faults with equipment where there are particular difficulties or recurring problems.

· Deal with all aspects of machine/unit performance and achieve a high level of first time fix.

· Make contributions to the development of the team and overall service performance.

· Review problems and provide technical solutions, review procedures as required.

· Seek, find and dissimulate information on product performance problems/information.

· Act as a coaching/development resource to customers and train them in order to prevent problems.

· Share best and worst practice with the team

Health and Safety :

· Ensure that all personal equipment maintained and inspected as required.

· Work within agreed health and safety standards.

SKILLS/COMPETENCIES

Language skills:

· Intermediate English is required.

Education:

· Vocational high school degree (technical) or equivalent

· Relevant experience can compensate for lack of education

· Pre-graduate degree (preferable)

Relevant work-experience:

· Minimum 2 years technical experience on service field