Fixed Network Quality Intern İş İlanı
İşveren Hakkında
- İstanbul(Avr.)
- Telekomünikasyon
GENEL NİTELİKLER
Role Purpose
We are looking for intern for Fixed Network Quality department.
Your Place in the team
This role is responsible for;
- improving service quality & functional capability across Technology
- defining the quality standards of fixed services and processes by means of KPIs and SLAs in order to meet the customer satisfaction
- preparing and tracking performance and quality dashboards of each service & process
- performing deep dive analysis, highlighting the rootcauses and contact with related teams to be taken actions
- build data and analytics tools that will offer deeper insight, allow for critical discoveries surrounding key performance indicators and customer activity
- following up quality related improvement actions and issues until they are fully completed and solved
- assisting in implementing industry best practices
- conducting cross functional companywide project / programs
We are looking for you if you have
- A final year student in Electronics & Communications Engineering/Computer Engineering or related engineering departments,
- Eager to learn about fixed products and services, customer experience and work with various departments,
- Excellent verbal and written communication skills,
- Proficiency in Microsoft Office.
Diversity and Inclusion
At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.
