Foreign Customer Segment Management(Arabic) İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Job Description

- Monitoring all banking and non-banking services provided for foreign customers through branches, call center, mobile app, ATM or any other channels to develop and maintain excellence in customer experience,

- Following local and global banking sector and benchmarking,

- Periodical performance tracking and reporting of the teams’ targets,

- Coordinating with the head quarter departments and branches to oversee all the services provided for foreign customers and suggesting solutions,

- Making applicable proposals, setting trends and generating advanced statistical analyses to measure the performance.

Qualifications

- Good command of Arabic, English and Turkish,

- Bachelor’s degree,

- Strong analytical thinking and problem solving skills,

- Good command of Excel and other MS office programs,

- Excellent team player with good communication and presentation skills.