Front Desk Agent İş İlanı
İşveren Hakkında
- Antalya(Serik)
- Turizm
GENEL NİTELİKLER
* Eligible for a working permit in country of hire
* Minimum of 2 years experience in Front Office preferably in an international five star hotel
*Local language – excellent oral and written skills (as applicable)
* English– excellent oral and written skills
* Additional language - beneficial(Russian and German)
* Luxury Hotel Experiences
* Good Communication skills
* Knowledge of hotel operations & Opera/Fidelio PMS
* Knowledge of hotel products and services
İŞ TANIMI
*Process guest registrations, including the computation and collection of payment.
*Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
*Prepare express checkout folios.
*Maintain room status inventory.
*Communicate all pertinent shift information to Front Office staff.
*Send and receive telephone calls and facsimiles; sort incoming mail and messages.
*Maintain knowledge of key competitors’ products.
*Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
*Ensure paperwork to guests and other divisions is processed in a timely manner.
*Process all financial transactions, including the verification and processing of credit cardtransactions in accordance with company policies and procedures.
*Deliver any financial reports as required.
*Ensure timely compilation Front Office reports.
*Generate, print and distribute daily and weekly reports.
*Complete and verify all audit paperwork and shift reports.
*Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
*Participate in training programs as required.
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