QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS AND JOB DESCRIPTION
ARIANA SUSTAINABLE LUXURY LODGE / CAPPADOCIA
- College degree in Hospitality or related field.
- Minimum 3 years experience in upscale hotel environment.
- Fluent in English, reading, writing and speaking
- Very good computer and software skills, open to learn new technologies
- Answers phone calls and emails and delivers messages as needed
- Book reservations and coordinate registration
- Greeting guests and sincere welcoming
- Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion.
- Provide accurate information about hotel and local attractions
- Quickly check in/out and arrange for transportation if needed.
- Handle cash, and payment procedures
- Posting charges to guest folios.
- Prepare daily reports
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers Other duties and tasks as assigned by manager