TheLifeCo is the leading health and wellness company in Turkey with its wellbeing & detox centers and growing product portfolio. Our team at TheLifeCo is highly energetic, motivated, and always looking for a new challenge! If you are looking for a place to grow, make a difference and have fun while doing it, TheLifeCo is the place for you.
We are searching for a “Front Office Manager” to join our team at TheLifeCo WellbeingBodrum Center, located in Göltürkbükü, Bodrum.
Responsibilities
• Manage and supervise day to day business of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum upsell treatment for the purpose of maximizing revenue
• Maintain inter-departmental relationships to ensure seamless customer service
• Schedule and regularly conducts routine inspections of areas Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• To have up-to-date information about the hotel products, services, centers, events, pricing, and policies of the team members and the local region and events; ensuring that all Front • Desk employees are familiar with all aspects of the hotel
• Review all erroneous comments and comments related to the department, address and share them with erroneous messages
• Ensuring that Front Office employees see and question / determine their strategies and ensure that hospitality processes are in a logical order
• Coordinating cooperation and teamwork with other departments
Requirements
• Bachelors/Masters Degree in related field
• Proven work experience as a Front Office Manager or Front Office Supervisor
• Luxury resort and Boutique Hotel brand experience is an asset
• Excellent PMS knowledge is a must
• Solid knowledge of MS Office
• Good organizational and multitasking and problem-solving skills
• Proficiency in English & Turkish (excellent oral and written skills).
• Motivating, guiding, and empowering
• Success in time and stress management