Front Office Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Located in the prestigious Sariyer district of Istanbul, this historic mansion offers remarkable views over the Bosphorus Strait and incorporates architectural features from the site’s former Ottoman-era buildings. This "Pearl of Bosphorus" shines through its commitment to community, sustainability, wellness and design, infused with touches of fun and quirkiness.
Scope
Deliver excellent customer service and maintain a high standard of customer management, at all times
Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
Maintain knowledge of all Resort promotions and pricing, to provide information to guests, on request
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
Ensure that all Front Office stationary and stock is available and re- ordered on time.
Prepares duty rosters for the front office hosts.
Ensures rooms are checked prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition program.
Handle guest complaints, inquiries, and comments, log them and initiate?appropriate action and follow up.
Maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
Assist the cashiers with guest billing procedures.
Ensure that guest check out arrangements are in order, and to bid the guests farewell.
Carry out administrative requirements as directed.
Assists in the selection, training and evaluation of front office hosts.
Qualifications
BA Degree in Hospitality Management or related field.
Excellent command on both verbal and written in English.
Professional demeanor and appearance.
Minimum 2 years experience in a similar role. Prefer in a luxury hotel setting.
Proficient in MS Office and PMS systems.
Demonstrate excellent communication, counseling, decision-making, and organizational skills.
Must be able to work independently within a large group and also as a team player.
Provide exceptional guest service to all clients.
Ability to work on sliding shift.
Energetic with positive attitude.
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