Global Quality Assistant Manager (Hybrid) İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Job Description:

• Having at least 5 to 7 years experience especially on Total Quality Management implementation and documentation
• Having experience in adopting/development of Integrated Management Systems knowledge of ISO 9001, ISO 14001, ISO 27001, ISO 45001, ISAGO or OHSAS 18001 procedures and it’s application functions. (having Internal Auditor/Lead Auditor certifications is a plus)
• Knowledge of Quality Assurance activities and Process Follow up methods
• Experience with project management and agile methodologies, PMP Certification is a plus
• Experience in Logistics, 3PL, Forwarding, e-commerce, Ground Handling and Cargo Handling companies (aviation sector is a plus)
• Experience on Customer Experience Management and CRM platforms
• Knowledge on process standardization, design metodology , lean management operations excellence, performance management and continuous improvement activities (Green/Black belt holding is a plus)
• Preparing Executive Level analysis reports
• Good Computer Skills MS Project, Minitab, Matlab and MS Office tools

Qualifications:

• Adopting and internalizing TQM principles at entire Holding entities globally
• Deliver quality and process standardization objectives
• Contribute to Project and Program Management related with Quality Mangement, Safety Management, Customer Satisfaction , SLA/Process Compliance, Standardization and Operational Exccellence as owner or team member.
• Contribute to the Improvement of Quality, Service Indicators and Customer Satisfaction processes in parallel with Good to Great Strategy
• Periodical visits to and meetings wih major customers on customer experience/customer satisfaction purposes globally
• Regular visits to aviation authorities/associations and regulatory bodies with Global Quality Director together
• Design, Deployment & Management of Global Integrated Process Management Model
• Provide support to business units and headquarter functions in document standardisation and preparation of guidelines both locally and globally
• Be a partner of Risk Management, BCM and Disaster Racovery
• Support quality assurance activitites by following up of Ground Handling and Cargo Handling & Warehouse management regulations & knowledge sharing with subsidiaries
• Stakeholder Engagement- Implementation of best practices (Lean 6 Sigma, Green Belt projects , Agility methodology for demand management)
• Supporting of requirements of Integrated management systems like ISO 9001, ISO 14001, ISO27001 and ISO45001 / OHSAS 18001, ISAGO and Internal Global Quality Audits
• Communicate and publish weekly/monthly Quality Activity Report to Senior Management, Business Units, Managing Directors and other Çelebi stakeholders.
• Assist Global Quality Director when preparing related calendar year budget