QUALIFICATIONS AND JOB DESCRIPTION
Job Description
- Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution.
- Represents the hotel and conducts meetings with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters.
- Responsible for planning and on site execution of events.
- Coordinates and monitors all Group and Banquet Meetings Organizations
- Gains understanding of the hotel's primary target guests and service expectations; serves the guests by understanding their business, business issues and concerns, to offer better business solution.
- Audits department charges and files to ensure accuracy.
- Supervises staff in creation and distribution of accurate written materials.
- Ensures that contracts, menus, letters and reports are completed according to Kalyon standards and policies.
- Re-book functions and follow-up with customers by sending a thank you.
- Compiles Food and Beverage post event report.
- Identifies new reservations sales business to achieve hotel revenue goals.
- Supports customer loyalty and hotel's brand standards by delivering service excellence throughout each guests experience.
- Provides excellent guests service consistent with the daily service basics of the brand.
- Executes exemplary guests service to drive customer satisfaction and loyalty by assisting the guests and ensuring their satisfaction before and during their stay/event.
- Sets a positive example for guest relations.
- Serves the guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the hotel.
- Handles guest complaints and disputes following the instant procedures.
What are we looking for?
A Group and Banquet Sales Manager serving Kalyon Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities (go-getter attitude) and the ability and desire to coach selling techniques to Team Members
- Excellent organisational and planning skills
- Experience in a similar role with a proven track record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Able to reply reservations when necessary
- Knowledge of local market
- Knowledge of hospitality
- Knowledge of Fidelio system
- Fluent in English
- Passion for sales and for achieving targets and objectives
- Degree-level qualification in a relevant field would be advantageous
