Guest Experience Agent İş İlanı
İşveren Hakkında
- Muğla(Bodrum)
- Turizm
GENEL NİTELİKLER
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
Job Summary
- Handles Guest check-in and check-out procedures in coordination with Housekeeping department.
- Responsible for having knowledge about all VIPs in-house, hotel functions and special events.
- Responsible for collecting as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distributes this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensures information is updated in the guest profile.
- Handling guests requests and telephone calls.
- Has detailed information about hotel and the services provided.
- Has thorough knowledge on rooms, location, view, product, features, amenities and should be able to answer all related questions.
- Follows up the daily arrival room status in coordination with Housekeeping.
- Follows up group arrivals and departures/ daily departures / late departures / early arrivals / room blocking and takes immediate action.
- Performs rooming.
- Responsible for preparing the daily report, attending to daily handover and monthly departmental meetings.
- Responsible for covering AM / PM and Night Shift on rotation basis.
- Able to take room reservations and give price quotations in the absence of reservations office.
Qualifications
- Minimum one (1) year experience in 5* or chain Hotel in Front Office (preferably a resort hotel)
- Fluency in English, second language is a plus
- Experience in using OPERA
- Able to use Microsoft Office programs
- Culture service oriented
- Musti task oriented
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