Help Desk Technician İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Industrial Engineer,
Fluent English essential
Military service oblication should have been done
Excellent communication, interpersonel, presentation and negotiating skills
Customer Service Help-Desk
The Role
Role will incorporate both technical and administrative skills in order to provide technical support to customers and manage service interventions (CRM).
In particular:
· Primary point of contact for Turkish customers (calls and emails) and Field Service Technicians for request of support and daily issues (spare parts order information, machines and SW Tools issues).
· Prepare service interventions (work order, documentation, etc) for Field Service Technicians
· Case management in Salesforce in line with global rules and best practice
· SupportingCustomer Service Officer for customer Kick-off meetingpreparation
· Interaction with Help Desk Level 2 in VDW BE is necessary on a daily base
Requirements
· The individual will be a communicator, competent, organised, and technically capable.
· Good English language knowledge (both written and spoken).
· Engineering experience with strong affinity for both electronics and mechanics.
· Strong analytical ability to gain a deeper understanding of problems, gathering and analysing data.
· A confident user of IT systems, using spare parts ordering systems, Salesforce and other customer support packages (example: “VDWconnect” to connect remotely to machines) along with Teams and Microsoft 365.
Reporting
Report to Customer Service Officer
Location: VDW I Gaziantep Office (Office Job)
