Helpdesk Specialist (Night Shift) İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

• Relevant education background from Universities or vocational high schools,
• Experienced in working on Information Technologies,
• Good verbal and written communication skills in English is a must,
• Having problem solving and good communication skills,
• Willing to work in a team and flexible working hours, especially night shift,
• No military obligation or delayed at least 2 years for male candidates.

English knowledge of candidates will be tested.

İŞ TANIMI

SERİ is one of the most outstanding service providers in the field of Information Technologies (IT). With widespread service network in whole Turkey and in-field-teams, we offer opportunity to provide IT services at one point. Owing to economic scale with our prevalence and customer portfolio, we can offer high-quality service with effective cost model at better prices. SERİ is situated as a strategic partner that enrichs the custumors' business with the responsibility of being main supplier in IT services which is the essential need of all corporate companies.
We are searching for an employee who has some specific qualifications mentioned below and be tasked in several projects of SERİ Bilgi Teknolojileri, which is an IBM company.

• Meet and analyze the user problems and demands assigned to him/her,
• Direct some of them to other support groups if necessary,
• Follow the resolution process of the problems that s/he directs,
• Provide feedbacks to users about their problems,
• Update information given by users and support groups,
• Report about record problems if necessary,
• Manage to close the solved records on time.