Int. E Commerce Regional Operation Executive İş İlanı

GENEL NİTELİKLER

GENERAL QUALIFICATIONS

· Bachelors degree

· Min 5 years experienced in customer experience, Cargo operations, returning and logistics processes

· Excellent comment of English both written & spoken

· Strong communication skills, customer oriented with commercial poinf of view

· Good planner and well organized and able to meet Project deadlines

· Strong analytical thinker and fast problem solving skills

· Having good level of MS Office

· Able to work in a team with interpersonel skills

JOB DESCRIPTION

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· Monitoring and improving the E-Commerce logistics operations to archive financial and customer targets.

· Monitoring current operational business performance, market, competitors and customer expectations in the operational countries and identifying development opportunities and needs.

· Standardizing and disseminating the lessons learned about cargo, courier and logistics in the region / countries and requesting actions from the relevant teams.

· Predicting exit, addressing and reserving according to daily sales, order predictions, sharing and following up with the logistics warehouse.

· Reviwing the daily and weekly current stock levels on site and coordinating with the logistic teams to define missing/ unproductive stocks,

· Monitoring and improving the e-commerce customer experience,

· Performing root cause analysis to reduce customer complaint rates, eliminate chronic problems and improve customer experience, developing solution proposals and following up the corrective/preventive actions taken by the relevant teams,

· Conducting a SWOT analysis by regularly researching the country teams of the cargo and call center companies in the country and coordinating the process with the relevant departments

· Monitoring regulary of the customer satisfaction within the scope of the responsible region and and sharing the lessons learned with the other related regions

· Monitoring e-commerce sales operations and demands, following up the IT developments

· Monitoring the operation metrics on a daily basis by country and region (sales, cargo, complaint, demand, return performances), detecting systemic errors.

· Performing installation and integration studies of the e-commerce operations with the relevant teams during new country opennings,

· Transferring knowledge and experience to team members in line with the area of responsibility and mentoring about technical process.