International Customer Service & Sales Manager İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Armut is a leading local services marketplace with over 700,000 professionals across 5,000 categories and has seen over 1000% revenue growth in 5 years. Our purpose is to make it easy to find good quality, trusted providers by using the latest technologies and machine learning algorithms. We have served 5 million customers with 99% customer satisfaction in 8 different countries. We are the market leader in Turkey, as well as, Romania and Egypt with the HomeRun brand. We are growing in the UK, launched in 3 countries (Hungary, Poland, Czechia) in 2021 and will launch in more exciting European markets, in our quest to be the leader of the Europe and Middle East local services market, a one trillion dollar opportunity.

Our strength is rooted in our core values: always putting our customers first, solving problems with data and continuous learning. We offer a world-class startup environment where entrepreneurial spirits speed up their careers. Our like-minded & dynamic team members are best in their class with international experience.

Thanks to our continuous growth, we are looking for new super stars who share our passion to transform the way people find local services. Join us on our journey to be the world-leader local services marketplace!

You Will

• Take full ownership of international operations and related KPIs - from customer service to onboarding new professionals and translations with a focus on growing a strong marketplace;
• Monitor real-time data and report on KPIs, revise success metrics as business challenges and data evolve;
• Lead and grow our international operations and sales team accountable for Romania, Egypt, Hungary, Poland, Czechia, UK, Saudi Arabia and potential new countries;
• Continuously understand operations and sales performance across countries, define priorities and individual team member performance improvement opportunities;
• Identify operational and structural problems; improve policies, processes and engage stakeholders to align on creating new ones when required;
• Collect data to support improvement initiatives and establish a continuous communication with stakeholder departments including Product, Marketing, Category Management, and Finance;
• Be a great people manager, coach the team while maintaining a solid team culture.

You Have

• Relevant Bachelor or Master’s degree;
• Fluent in English, preferably also in Turkish, Romanian or Arabic;
• 5-8 years experience in customer service and/or sales;
• 2+ years of experience in management;
• Ability to take responsibility and ownership;
• Proven written and verbal communication skills in a business environment;
• Strong analytical and problem solving skills;
• Hunger for knowledge including new technologies and skills;
• Courage to face ambiguity and uncertainty.

We Provide

• Competitive salary & performance bonus;
• 100% ownership;
• Freedom to test, fail and test again in a fast-paced environment;
• Never-ending growth opportunities supported by learning & development fund;
• Working environment where your success is not judged by a dress code or working hours;
• Extra vacation time, flexibility to work from home;
• Beach days, theme nights, sports & game events and any other social activity ideas you come up with.