International Patient Assistant İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

VOMER Health & Aesthetic is a medical tourism agency and service provider specializing in medical travel to Turkey. We are an inclusive and diverse organization, incorporating a number of services and sectors within the medical industry. We are focused on creating innovative solutions, increasing the value of services offered to patients.

For our operations in Istanbul, VOMER we need new team members for:

• Interact with patients through a variety of communication channels such as inbound emails, phone calls and social media
• Provide patients with various and proper information about the Services and Clinics
• Answering patient questions in a timely manner and alleviating patient concerns by having proactive approach
• Assisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditions
• Following templates continuously to address patients enquires
• Determine eligibility by comparing patient information to requirements
• Scheduling patient appointments according to both parties’ availability
• Arranging transfers and accommodations for patients
• Maintain and improve quality results by adhering to standards and guidelines, and recommending improve procedures
• Handle patient needs to ensure a satisfactory
• Keep records of all type of communications in CC database in a comprehensible way
• Ensure personal qualitative and quantitative targets
• Complying adherence to company policies and procedures
• Participate in trainings and striving to increase and improve existing skills

We aim to recruit the suitable candidates who,

• have excellent written and verbal communication skills in English (will be tested)
• have professionalism and organizational capabilities,
• have a positive, energetic attitude for a fast-paced environment
• Are detail oriented and follow through the instructions
• Able to liaise with different departments and clinics regarding patient enquiries
• Able to use comprehension skills to understand the patient needs before offering the best possible solution
• Willing to participate in training and striving to increase and improve existing skills.

If you think you’ve got what this role takes and would like to join our highly dynamic and growing team, then please apply with an up-to-date CV resume.