IT Operation Executive İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s degree from relevant departments,
- 5+ years of professional experience ,
- Experience in ManageEngine,
- Linux operating systems knowledge,
- Basic knowlage in Firewall, IPS, LB, WAF, VPN (SSL, IPSEC, Site to Site), DLP, NAC, EDR, PAM, SIEM, SOC, Sandbox technologies,
- ITIL certification is a plus,
- Good command of written and spoken English,
- Ability to work in dynamic environment with competing priorities,
- Good communication capability both with internal and external stakeholders,
- Accuracy & Attention to Details; Interpersonal Skills, Judgement & Decision-Making Skills, Problem Solving Skills, Written & Verbal Communication Skills,
- Having required commercial & customer awareness,
- Correctly determining the root cause of problems, identifying potential solutions and implementing the most appropriate or the approved solutions,
JOB DESCRIPTION- Managing all IT end-user equipment, hardware (such as PC’s, cameras, switches, AP’s, printers), software (such as operating system, Active Directory, anti-virus, e-mail infrastructure), and supplies in accordance with the defined standards,
- Perform daily and long-term operation management of end-user HW and SW assets of the company,
- Managing installation of store pos systems during new store opening process,
- Managing daily operations for the Help Desk and following their performance periodically according to SLA / KPI,
- Managing operational support for tickets opened to the Help Desk Team according to ITIL methodology,
- Ensuring the coordination between the Help Desk team and stakeholders.
