IT Operations Assistant İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Job Description
- Provide technical support
- Respond to tickets
- Respond to client system outages
- Coordinate on-site visits as needed for system troubleshooting and new system setup
- Update documentation when needed
- Respond to users email within established time frames
Areas of Focus
- Collaborate with all IT function teams to ensure maximum effectiveness when troubleshooting
- Ensure that standard procedures are followed for troubleshooting and triage of all client technical issues
- Provide regular status updates to IT Manager and team members
- Communicate effectively within IT organization and with clients in both verbal and written communications
Required Experience
- The position requires extensive experience working with:
- Windows 10 installation, support, and troubleshooting
- Windows Server installation, support, and administration
- Windows Active Directory Administration
- Office 365 Exchange Online Administration
- Microsoft Exchange Server 2013/2016 Administration
- ServiceDesk Administration
Qualifications
- Strong analytical skills and troubleshooting abilities
- Excellent interpersonal and communications skills (both written and verbal)
- Strong ability to analyze systems in various IT disciplines
- Ability to design and deploy sustainable and scalable technology solutions
- Proficiency in managing time, scheduling projects, and meeting deadlines
- Maximum 2 years experience
