IT Service Delivery Manager / IT Project Manager İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
We are looking for an Service Delivery Manager / Service Manager / IT Project Managerto join our international Team in Istanbul.
Mission of the role
International project management is your passion and your customers can tell that from every single contact they have with you. Impressing your contact persons at the top manufacturers in the IT industry and enabling IT services at the most extreme places in the world is what pushes you forward. Agile processes and permanently changing tasks within different projects complete your job description:
- You will plan, control and implement international IT projects (operative and strategic)
- You will be responsible for the compliance with the Service Level Agreements (SLA) within your projects, recognize optimisation requirements in processes / services and initiate the necessary steps
- You will be the connection between customers and your employees (project team, technicians), managing customers’ relationship, handling escalation and expectation as well as implementing optimizations
- You will ensure success of the project by monitoring resources and costs, including project P&L ownership
Job requirements
- You have at least 3 years of experience in service delivery/operations management and/or project management in IT outsourcing as Service Delivery Manager, Team Lead or Engineer
- Previous similar working experience in a global IT Service Provider or large local IT company is an advantage
- You are able to convince others through your professional skills, notably in terms of communication and organization, and through your great concern for clients and quality of service.
- Determination, autonomy, self-driven and personal motivation are terms that define you
- You enjoy team work and being in daily contact with engineers as well as with clients.
- You are familiar with Service Management Processes such as ITIL
- Fluent English
- Willingness to travel to a certain extent
Our benefits
- A secure job in an exponentially growing international company
- Exciting projects in your own responsibility with diverse challenges
- Wonderful team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development programme
- Mentor programme for an easy start for new employees
- Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
A company that is not only continuously commercially successful but also provides a sense of purpose
- Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.
If you are willing to know more about our job opportunity and our company, please apply with your CV English!
