IT Service Technican İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

The IT Service Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Role / Responsibilities

• Fields simple issues and requests from end users via telephone, web system or e-mail in a timely and courteous manner.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
• Analyzes and performs problem solving and resolution on simple issues.
• Escalates problems (when required) to the appropriately experienced technician.
• Performs preventative actions and maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue and the resolution.
• Assists with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Orders computer supplies.
• Mac & PC - diagnose & Repair
• Remote hands for Server Infrastructure and Network Infrastructure Teams
• Any other duty as required by the line manager commensurate with the post
• Triaging Cherwell Tickets for the Turkey Sites and Resolving Cherwell Tickets within the EMEA Region
• Office/Desk moves
• Provide remote and onsite Support to regional Sites without permanent onsite IT
• Network Patching on behalf of the Matthews Global Network Team
• Additional duties as assigned

Qualifications / Requirements

• Bachelor’s Degree in Information Technology or related field or 3+ years of previous IT technical service experience; or equivalent combination of education and experience
• IT technical service experience with Strong Apple Mac and Windows Desktop skills
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary
• Good English language skills (Written and Verbal)