QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
- Previous 3 years’ leisure sales experience in an international 5-star hotel
- Fluent in English in both writing and speaking, second language is an asset
- Bachelor's degree in reputable universities
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all
İŞ TANIMI
- Handles travel agency accounts in various markets in Turkey and abroad.
- Makes sales calls to agencies within Istanbul and source markets (i.e. Saudi Arabia, Qatar, Kuwait) to present the hotel and establish a good relationship
- Records all sales activities in Opera
- Conducts familiarization trips, house tours to potential clients
- Implements all sales action plans
- Submits weekly and monthly sales reports to the Leisure Sales Manager and Director of Sales
- Conducts Familiarization Trips from the main markets in conjunction with Global Sales Offices, Head Office, Airlines as well as other sources
- Works to exploit the new market and suggests them for the S&M Plan
- Established and maintains good relations with the contact people in all accounts.
- Implements all policies, procedures of the hotel.
- Participates in to the functions to entertain decision makers and bookers.
- Promotes all special programs of the hotel.
- Provides feedback to the Leisure Sales Manager and Director of Sales on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone or direct mail.
- Participates monthly Sales & Marketing meetings and daily brief.
- Performs related duties and special projects as assigned.
- A weekly personal sale call target is 20 and telephone call target is 20.
- Makes sure that a proper correspondence is answered within 24 hours, checks regularly to have an up to date and orderly filing.
- Handles tour series and ad hoc leisure groups
- Issues leisure group memo to one week prior to arrival of her group and distributes to related departments
- Assists the operational departments with a smooth flow of information received from client and makes sure the operation is a success
- To handle the clients requests during operation