Lujo Assist Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
LUJO SOUL
Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.
Job Description & Responsibilities
- To implement, coordinate and control the LUJO HOTEL standards determined by the hotel management
- To provide guest request management and to be responsible for interdepartmental coordination of these requests
- Managing the distribution of incoming calls the LUJO ASSIST team
- Recording the incoming requests in the automation system, directing them to the departments and tracking the requests
- Responsible for reporting the malfunctions and requests received during the day, creating the performance reports of the departments and presenting the reports to the Hotel management
- Analyzing malfunctions and requests throughout the hotel and supporting the Hotel management in planning
- Coordinating and guiding the team
- To be responsible for preparing personnel budget and preparing and implementing in-departmental trainings
- Implement and improve the request management procedure
Number of Positions: 1
Requirements:
- Advanced knowledge of Microsoft excel
- Confident in Reporting and Analysis
- Skilled in organization, control and follow-up
- Improved verbal and written communication
- Preferably fluent in English, Russian
- Contribute to team management and development
- At least 3 years of experience in the same or similar positions
- Graduated from the tourism and hotel management departments of the university
- Giving importance to guest satisfaction
- Confident in problem solving, quick decision making and planning
- Has fluent and smooth diction
- Analytical thinker, careful and attention to detail
