Night Supervisor İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Who we are:
Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels across Europe, Middle East, Africa, North Asia, Southeast Asia and Australia.
Since our inception in 1998, we have grown from an initial 412 residences in Singapore to more than 22,000 keys worldwide.
We are currently seeking to recruit a Night Supervisor(Auditor) to join our team. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in customer-focused industry
- Thrives on taking responsibility and working in an empowered environment
- Positive attitude and good communications skills
- Focus on guest needs, problem resolution
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of team
- To be a proactive and have flexibility
- Ability to work under pressure
- Excellent command of written and spoken English is required
- Excellent command of MS Office applications and Opera PMS
- Reported to the Asistance Front Office Manager
- Prepare Night Reports Clearly
- Should have Leader skills
İŞ TANIMI
As Night Supervisor(Auditor), you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all heath and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Comply with Night Audit Systems
- Responsible for Night Operations in the Hotel
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