Online Channels Coordinator İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

University degree in Business, Business Informatics, Marketing, Customer Relationship Management, E-commerce or comparable
+3 years experience in E-commerce, Marketing, Customer Relationship Management or comparable functions with positive proven track record
Knowledge of web design, web analytic tools, website content management systems and e-commerce platforms
Experience in campaign management and marketing is preferred
Perfect solid English skills

Inventory Management: plan models and keep inventory of online stock updated in cooperation with Order & Stock
Work closely with Lead manager to capture maximum number of leads from Online Store
Work closely with Mercedes Benz Sales and Support Center to capture improvements and secure support of customer online journey incl. MBSC trainings
Reporting: Create Management reporting, ongoing analytics to identify improvement areas
Continuous development and suggest improvement areas of Online store – ensure Order Fulfillment process is easily understood (work together with One Web developers) to meet defined KPIs
Develop and maintain Online store processes and manual processes
IT alignment & data supply: Bug reporting, testing, further developments
External communication: Integration to marketing campaigns, online store campaigns, social media content etc.
Be visible, use expert knowledge and offer assistance to provide product/service information by answering questions – take on Service consultant role on need basis (in peak situations)
Organize outbound backlog and effectively steer productivity of Customer Call Center
Develop and maintain processes and knowledge base
Solve complex inquiries and escalations including steering of 1st and 2nd level

İş İlanı Detayları