Operasyon Yetkilisi İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

JOB DESCRIPTION

Team Leader

Reporting to Operations Director

· Identifying the Priority of the daily workload or client/Customer complaints if any.

· Representing Assistance Department in Claims handling meetings and/or client meetings as decision maker.

· Responsible for the Daily performance and management of the Assistance team

· Responsible for Preparing work schedule of the Assistance team

· Responsible for the assignment of work to the related team member

· Responsible for supervising more complicated cases like RPT

· Responsible for Training of the newcomers

· Responsible for the Job interview of the new candidates, with Operations Director

· Responsible for the management all assistance Cases

· Responsible for the management of IT and telecommunications of the Assistance Team.