Operations Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
JOB DESCRIPTION
We are looking for an Operations Manager for our company in the service sector for management of all operational processes.
The position is a first/second line manager to the General Manager having strategical management responsibilities.
- Monitor day to day business performance together with line managers and budget targets,
- To monitor & coordinate the effectiveness and efficiency of the whole operations and ensure flawless and fast coordination with support functions,
- Determination of capacity management,
- Monitor the overall capacity compared with regularly released customer service figures, alert with major discrepencies,
- Monitor headcount planning and investments are realized in the best way, respecting timing schedules and budget,
- General administrative activities (Maintaining and managing of tracking lists, status reports and overviews) If necessary, an information exchange in detailed questions,
- Data collection for new technologies and processes to benchmark in the sector according to procedure,
- Onsite Support plants during new project launches if necessary and during project transfers,
- The position requires orchestration of services to have them available on time,
- Manage a sufficient quantity of partners to ensure an uninterrupted operations flow,
- Create, monitor, develop a set of KPI's and metrics to assess and improve performance,
- Continuously look for optimization, opportunities in planning and operations,
- Respond to all customer needs at their satisfaction,
- To ensure management and coordination of operations in multi customer environment with in committed conditions, projected time and cost and in conformity with quality standards,
- To represent the company in the facility under his/her responsibility and conduct commercial and operational communication.
- To take necessary actions for any cost saving opportunities,
- To drive changes with continuous improvement of projects.
QUALIFICATIONS
- Bachelor's degree or above in related fields,
- Minimum of 10 years of experience in operational managment, preferably in service sector,
- Experience in building structure for excellence of operations and planning,
- Strong problem-solving skills and resourcefulness,
- Efficient, productive and analytical approach with strong attention to detail,
- Ability to continuously re-prioritize and adapt to change,
- Driven leadership who approaches things with a sense of urgency,
- Ability to think critically, strategically and work in a growth focused and fast-paced environment,
- Excellent written and verbal communication skills and proficiency in English,
- Strong attention to detail, accuracy & integrity while completing tasks in a timely manner,
- Capability of being multi-tasking and having time management skills,
- Ability to work under pressure and meet tight deadlines with result-oriented approach.
